Delivery Information
All deliveries to the Republic of Ireland are FREE OF CHARGE – please note the cut-off time is usually 4pm to ensure timescales (2-4 days for goods in stock) for delivery can be met. Products which require special ordering (eg Range Cookers) may take anything up to 28 days (or more), but usually much less.
Deliveries
Deliveries can take place from 8am till 6pm, excluding weekends and bank Holidays. If you have ordered IT equipment and have requested add-on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order may be delayed.
Large Kitchen Appliances
Customers will be contacted ahead of delivery by the courier. All appliances are delivered shrink-wrapped onto a pallet to doorstep only and the courier will be unable to take the pallet away with them. PLEASE NOTE: There is a re-delivery charge of up to €20 if there is no-one available to take delivery at the pre-arranged time-slot and date.
The majority of small item orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 6pm on the due delivery date, please contact us using our eMessaging service. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.
All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must report this to us within 48 hours of delivery
Failed Delivery
We understand that sometimes you will not be available to receive your goods. If you have ordered a small item, a card will be left advising you where the goods can be picked up locally. For large items, if the courier has contacted you prior to delivery and you were not available to receive your goods, there will be a redelivery charge of no more than €20. Refused deliveries will be charged the return delivery fee to our warehouse.
Damaged / Missing Items / Wrong Items
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver.
As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It's very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn't possible we consider it reasonable that your items will have been checked and reported within 5 days. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late will be refused, as we will be unable to raise a damage claim with the courier after this point.
NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you cause further physical damage by fitting an item you know to be a damaged we may be unable to accept the item for return.
In order to help us resolve issues arising from these problems, please use our Online Returns Form within the first 48 hours of delivery or expected delivery in case of non-receipt. Outside of this period please call us to discuss further.
Collection and Recycling of old item (WEEE)
The Waste Electrical and Electronic Equipment (WEEE) Directive is now law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream. Much ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy a new Electrical or Electronic product from us.
For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at €45; this service must be requested at the time of ordering your new appliance, and because it involves a different carrier it could extend the timescale for the delivery by up to a week. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. NB We can only remove old refrigerated appliances if they have been fully defrosted.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
